Interaction in a website

GA and myself had discussion about the technology. We were going through the advantage and disadvantage of a website allowing users to interact to a contribution level. User participation may be through wiki kind of editable page, blogs or forums.

Advantage

• The site comes alive with lots of interaction, awareness and many useful activities
• An integrated website may provide multiple facilities like forum, catalog, customization, wish list etc (depending upon what the website is aiming to do and the audience)

Disadvantage

• Need for continuous monitoring of the posted articles for maintaining healthy quality of the website
• Required resources for addressing the queries raised by users
• Able to take ownership and responsibility of the website content

I tried convincing GA by the fact that a team of staff would evolve out of the user community. They would monitor the content and such team would be a strong resource. This will avoid burdening the site owners. The staff can answer the queries pasted by the users and if the queries require the owners' attention, the staff can raise a prioritized attention grabber.

Let us see what GA decides.